Services and Support

The Point customer service organisation handles more than 1 million customer contacts each year, quickly and efficiently – for everything from trouble shooting to updating a software application or the replacement of terminals.

To provide a locally tailored service to our customers, we maintain local customer service operations in every market where we operate. Each is staffed by professionals who understand the local business environment and speak the same language as our customers do – and in many instances are multi-lingual as well.

The leading Service and Repair Center  in the market

Point has established a market leading service & repair centre, in terms of performing maintenance work on terminals in accordance with the most stringent security requirements.

• Staff with high level of expertise and payment industry compliance.
• Processes designed and structured according to security standards such
  as PCI DSS, PTS, VISA PIN and NIST.